Demand-Responsive Transit for Schleswig-Holstein

Travel flexibly with NAH.SHUTTLE. Simply book your trip via the app and enjoy your ride. 

How it works...

Download the app

You can find the app in the Google Play Store and Apple App Store. To register, you need an e-mail address and a cell phone number. Or simply call 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus)!

Select your route

Simply enter the start and destination address and the route will be generated automatically. 

Book your ride 

Enter the number of people you are bringing with you and any special requests, and then click on “Book your ride”. 

Hop on board and hit the road

Use the app to track your vehicle in real time and know exactly when it’s arriving so you can comfortably hop on board. 

Book your ride in the SMILE24 project region

The NAH.SH app has directed you here or you don’t know exactly how to book your trip? Then please go to the FAQs below.

Download the NAH.SHUTTLE app and hit the road

The app is available free of charge in the Apple Store and Google Play Store.  

    1. Open the app on your smartphone and enter your point of departure and your destination. 
    2. Select additional passengers if necessary 
    3. After checking the suggested route, click on “Book and Pay”. 
    4. The app will take you to your selected point of departure. 
    5. Keep an eye out for the vehicle once you get there. The app will also show you in real time where your vehicle is heading and its estimated time of arrival.

No smartphone? No problem! We also accept bookings over the phone. Just call +49 431-66019-93 for remo and smartes DorfSHUTTLE, or +49 4841-675-55 for Lüttbus, give us a few details and we’ll take care of the rest. 

All the benefits at a glance

Save time and travel

Get home safely, no more waiting for the bus and no more looking for a parking space 

Find bus stops easily

Virtual stops are displayed in the app 

Inexpensive

The tickets are affordable for every budget

Modern and sustainable

LEVC TX-Shuttle = hybrid vehicles, Mercedes eVito = fully electric i.e. travelling without emissions 

Accessible and inclusive

Text to speech conversion in the app, wheelchair accessible, telephone bookings possible, baby carriages, etc. 

Intelligent route description

Carpool with the new Intelligent Routing Algorithm

FAQs

About NAH.SHUTTLE
What is NAH.SHUTTLE? arrow

NAH.SHUTTLE is the demand-responsive transit service (ridepooling) offered by NAH.SH GmbH. It is a supplemental transport service to public transportation funded by the State of Schleswig-Holstein. The aim is to provide a central digital access point through which people throughout Schleswig-Holstein can book their demand-responsive trips. NAH.SH is cooperating with municipalities from all over the state to integrate their transit services into a Schleswig-Holstein demand-responsive transit app: NAH.SHUTTLE. Currently, NAH.SH and the State of Schleswig-Holstein are partners with three demand-responsive transit services: “remo” in the Rendsburg region, “smartes DorfSHUTTLE” in Amt Süderbrarup (from March 29, 2024, this service will be “NAH.SHUTTLE” and extended throughout the entire Schlei-Region) and “Lüttbus” in Amt Mittleres Nordfriesland. The service partners include the counties of Rendsburg-Eckernförde, Schleswig-Flensburg, Nordfriesland as well as Amt Süderbrarup. 

What does demand-responsive transit mean? arrow

Demand-responsive transit, also known as on-demand mobility or ridepooling, is the new and innovative way to travel on demand, using virtual stops and an intelligent routing algorithm to get you where you need to go while matching you up with people looking for a trip in a similar direction. All via a simple app. 

What are the benefits? arrow

You’re flexible. Book NAH.SHUTTLE when and where you need it. It saves you time. NAH.SHUTTLE adapts to your schedule. One click on your smartphone is all it takes to book: NAH.SHUTTLE picks you up and takes you directly to your desired destination. By travelling together with other people and leaving your car at home, you reduce exhaust emissions and contribute to a cleaner and greener environment. Some of the vehicles that use NAH.SHUTTLE are also hybrids or fully electric. 

What are virtual stops and how do I find them? arrow

The NAH.SHUTTLE’s points of departure and destinations are either virtual stops or existing bus stops. Virtual stops mark specific addresses that are stored in the system but are not directly physically visible or publicly marked. Before booking the journey, the starting point, i.e. the virtual stop, will be displayed. This is where you will be picked up. The end of your trip is then at a virtual stop near your actual destination. Over 500 virtual stops have been set up in Amt Süderbrarup, approx. 1,300 have been set up in the Rendsburg region and approx. 250 have been set up in Amt Mittleres Nordfriesland. The virtual stops are located at approx. 250m from each other. They are displayed in the NAH.SHUTTLE app after you confirm your booking. 

Where does NAH.SHUTTLE operate? arrow

The demand-responsive transit service of NAH.SHUTTLE started in August 2021 as “remo” in the Rendsburg region, which includes the towns of Rendsburg and Büdelsdorf, as well as the municipalities of Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld, Osterrönfeld, Schülldorf, Schacht-Audorf, Rickert, Jevenstedt, Hohn and Alt Duvenstedt.

 

NAH.SHUTTLE also operates as “Smartes DorfSHUTTLE” (Smart Village Shuttle) in Amt Süderbrarup in the County of Schleswig-Flensburg. From March 29, 2024 onwards, this service will be called “NAH.SHUTTLE” and extend throughout the entire Schlei region.

 

“Lüttbus” is also part of the NAH.SHUTTLE family and operates in Amt Mittleres Nordfriesland in the County of Nordfriesland. 

When can I travel with NAH.SHUTTLE? arrow

It depends on which service area you are in. 

  • You can travel with “remo” in the Rendsburg region at the following times: 

Fri: 9:00 p.m. – 3:00 a.m. the following day 

Sat: 9:00 p.m. – 3:00 a.m. the following day 

Sun: 9:00 pm – 12:00 am  

  • Until March 28, 2024, you can travel with “Smartes DorfSHUTTLE” in Amt Süderbrarup during the following times (thereafter, NAH.SHUTTLE will be operating 24/7 throughout the entire Schlei region): 

Mon – Fri: 6:00 a.m. – 7:00 p.m. 

Sat: 9:00 a.m. – 7:00 p.m. 

Sun: 10:00 a.m. – 3:00 p.m. 

  • You can travel with “Lüttbus” in Amt Mittleres Nordfriesland at the following times: 

Mon – Fri: 5:00 a.m. – 9:00 p.m. 

Sat: 7:00 a.m. – 9:00 p.m. 

Sun: 8:00 a.m. – 9:00 p.m. 

How much does a ride cost? arrow
  • remo: SH tariff
  • Das smarte DorfSHUTTLE: special price until March 28, 2024; thereafter SH tariff.
    • Adult ( aged 15 and over): 2€
    • Child (between six and 14 years old): 1,20 €
  • Lüttbus: SH tariff

*Children under the age of six travel free of charge in all NAH.SHUTTLE service areas.

**Public transportation tickets are valid in all NAH.SHUTTLE service areas.

***For trips between SH tariff zones, the fare is automatically adjusted upwards accordingly.

Are SH-Tarif tickets also valid for NAH.SHUTTLE? arrow

Yes, NAH.SHUTTLE is integrated into the SH-Tarif system. This means that daily, weekly, monthly tickets and other valid tickets of the corresponding fare system are recognized upon presenting them to the driver. If you do not have a valid ticket, you can buy one before starting your trip, for example at www.nah.sh. 

 

If you have a Deutschland-Ticket or a valid public transport ticket, simply select “Public Transport Ticket” when booking in the app and then you can ride along. You don’t need to upload your Deutschland-Ticket – simply show it to the driver when boarding and off you go.

 

This is how it works: Before you can change your passenger settings, you must first enter a start location and a destination. Here you can click on “Edit” next to the “1 passenger” option.

 

You will then be taken to the next screen where you can click on “Adult”.

 

You will then see the screen where you can adjust your passenger settings accordingly. For “Public Transport Ticket”, simply click on the button if you have a public transport or Deutschland-Ticket. Then simply click on “Confirm” and book your journey accordingly.

Is my Deutschlandticket (€49 Ticket) valid with NAH.SHUTTLE? arrow

Yes, the Deutschlandticket is indeed valid with NAH.SHUTTLE!

 

If you have a Deutschland-Ticket or a valid public transport ticket, simply select “Public Transport Ticket” when booking in the app and then you can ride along. You don’t need to upload your Deutschland-Ticket – simply show it to the driver when boarding and off you go.

 

This is how it works: Before you can change your passenger settings, you must first enter a start location and a destination. Here you can click on “Edit” next to the “1 passenger” option.

 

You will then be taken to the next screen where you can click on “Adult”.

 

You will then see the screen where you can adjust your passenger settings accordingly. For “Public Transport Ticket”, simply click on the button if you have a public transport or Deutschland-Ticket. Then simply click on “Confirm” and book your journey accordingly.

Are children under six allowed to travel free of charge? arrow

Yes, up to three children under the age of six may travel free of charge and must always be accompanied by an adult. Passengers in this age group must always book a separate seat in the vehicle. Babies can only be transported in their own baby seat. One child seat per vehicle is available for children. No one is entitled to use the child seat. 

Can I take pets with me? arrow

As NAH.SHUTTLE is a supplement to public transport, the same rules apply, and this means that our four-pawed friends are also welcomed to travel with us. Please note, however, that dogs may only be transported under the supervision of a suitable person. Dogs that may endanger fellow passengers must wear a muzzle. A “single child ticket” must be purchased for dogs. Guide dogs accompanying a blind person are always permitted for transport. Other animals may only be carried in suitable containers. Animals are not allowed on seats. 

Can I travel on NAH.SHUTTLE with a wheelchair? arrow

Yes. Our demand-responsive transit partners in Schleswig-Holstein offer you the option of being transported with your wheelchair.  

With ” remo” in the Rendsburg region, all vehicles are even wheelchair-accessible and one of the vehicles offers electric wheelchair access.  When booking a ride, simply indicate which wheelchair you have, and a suitable vehicle will come and pick you up. 

Can I use the Tess Relay service to book a ride with NAH.SHUTTLE? (German sign language for the hearing impaired and deaf) arrow

Tess is a telephone interpreting service for people who are hearing impaired or deaf and use sign language. With this tool for the deaf in everyday life, you can easily make phone calls or book rides with our telephone booking service.

Just provide your Tess interpreter with the corresponding phone number:

 

0431-66019-93* (remo and smartes DorfSHUTTLE)

04841-675-55* (Lüttbus)

 

*Tess charges for the use of their service. You can find their pricing here: www.tess-relay-dienste.de/kosten.

 

How Tess Relay services work:

 

1. Login and register (in German)

To use the interpreting service, please register online via the Tess website. Here you can create a new account or log in to your existing Tess account.

 

2. Install the software

You can use Tess on a smartphone, a tablet or on a Windows PC with webcam. Simply install the free app for Android or iOS. For PC use, you need the free MMX software. You can find the download for the apps and MMX software at www.tess-kom.de/client-download.

 

3. Technical requirements

In order to communicate optimally with the interpreter, a good and stable internet connection is important. Please make sure that your internet connection is strong enough. Tess offers you its own speed test for this purpose.

If you would like to contact Tess on the PC via video, please install a suitable webcam. A webcam with a wide angle is ideal.

 

4. Now you can book your NAH.SHUTTLE

Now start the app on your mobile device or the software on your PC. As soon as you are in contact with an interpreter, please send him/her your booking request and the corresponding phone number 0431-66019-93* (remo and smart DorfSHUTTLE) 04841-675-55* (Lüttbus) to contact.

The interpreter will call NAH.SHUTTLE for you and simultaneously translate the conversation between you and the customer service representative. This is how you can book your ride with NAH.SHUTTLE.

*Rates as per the Tess price list.

Why is my home not in the service area? arrow

NAH.SHUTTLE currently operates in three regions in Schleswig-Holstein: the Rendsburg region, Amt Süderbrarup (to be extended throughout the entire Schlei region as of March 29, 2024) and Amt Mittleres Nordfriesland. The boundaries for the service areas are clearly defined and the vehicles therefore only transport passengers within these areas. In the coming years, we plan to enter further partnerships and integrate more service areas in Schleswig-Holstein into our app. Keep an eye out for your region to become the next NAH.SHUTTLE partner region. 

How many passengers will I be sharing the ride with? arrow

It depends on how many other passengers book a similar route as you at the same time. You can find more information about how many seats the vehicles in our partner regions have on their respective websites: 

For “remo” in the Rendsburg region: www.rendsbus-eckernfoerde.de (only in German)

For “Smartes DorfSHUTTLE” in Amt Süderbrarup: www.smartes-dorfshuttle.de (only in German; smartes DorfSHUTTLE will become NAH.SHUTTLE as of March 29, 2024 and will be extended throughout the entire Schlei region as a part of the federal grant project “SMILE24”. For more info, visit www.smile24.nah.sh)

For “Lüttbus” in Amt Mittleres Nordfriesland: www.rufbus.nordfriesland.de (only in German)

Why can't NAH.SHUTTLE pick me up directly at my front door? arrow

NAH.SHUTTLE is not a taxi service. Even though we intend to include local taxi companies into our system, we transport people according to the laws of public transportation, which means that pick-ups and drop-offs take place at predefined stops, which also include virtual stops. All stops can be reached by foot within minutes. The use of virtual stops also contributes to the efficiency of the demand-responsive transit service. 

Can I take my bike with me? arrow

That depends on the service area you are travelling in. In the Rendsburg region, for example, two of the five vehicles have bike racks. Unfortunately, the app is not yet able to assign people with bicycles to specific vehicles. Therefore, if you have a bike and want to take it with you, simply call 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus) instead of booking via the app, let us know and we’ll take care of the rest. 

Can I take my e-scooter with me? arrow

Unfortunately, the transport of e-scooters in our on-demand shuttles is not permitted. This is in accordance with the recommendations of the Association of German Transport Companies (VDV). The VDV advocates for a ban on e-scooters in public transport for safety reasons, primarily due to the risk of explosions and fires. Several public transport associations in Germany have already implemented this regulation.

I left my belongings in the vehicle. What should I do? arrow

Call us at 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus), or email us at nahshuttle@nah.sh and we’ll help you find what you’re looking for. Please note that we can process and reply to e-mails regarding lost property requests that reach us after 6 p.m. on Mondays to Fridays and on Saturdays, Sundays and public holidays on the following working day at the earliest. 

What data is collected from users and what happens to this data? arrow

After downloading the app, the user enters the requested user data as part of the registration process. This involves data such as name, e-mail, cell phone number, payment data and, if applicable, special requirements (e.g., wheelchair user). All personal data processing complies with the legal requirements for data protection. 

Data can be analyzed anonymously to improve the service, traffic planning or marketing activities. Further information can be found in the Privacy Policy. 



Booking a ride
How do I book a ride? arrow

To book a ride, you need to register once in the app. To do this, enter your name, cell phone number and email address. In addition, we need your credit card details, PayPal details or SEPA direct debit details to charge your fare. You can enter and change these details in the app menu under “Payment” at any time; prepaid credit cards are also accepted.  

The app is available free of charge in the Apple Store and Google Play Store. 

Once downloaded, open the app on your smartphone and enter your point of departure and destination.  

  1. Select, if necessary, additional passengers. 

To do this, go to the “1 passenger” field and then add the respective passengers via the plus symbol. In this menu you can also select the discount for seasonal tickets and the wheelchair option.  

  1. After verifying the proposed route, click on “Book and pay”.
  2. The app will take you to your selected point of departure.

Once there, look out for your vehicle. The app will also show you in real time where your vehicle is heading and its estimated time of arrival. 

If you don’t have a smartphone, you can also book by telephone and pay in cash directly in the vehicle (only possible in the service areas of remo and Lüttbus; you can only pay with a debit card in the service area of smartes DorfSHUTTLE). 

How do I book a ride in the SMILE24 project region? arrow

Initially, SMILE24 will require travelers to use several apps if a route includes different modes of transport (a so-called “intermodal” route): From the summer of 2024, the NAH.SHUTTLE on-demand service will also be available directly in the NAH.SH app.

 

If the NAH.SH app does not currently show you a connection from your starting point to your destination, you have been redirected here. Don’t worry – we’ll get you to your destination!

 

Please refer to one of the 3 scenarios A, B or C below and follow the corresponding steps.

 

Scenario A

 

You want NAH.SHUTTLE to take you to a bus line or to the train and from there continue by bus / train? The following steps are necessary:

  1. Go to the NAH.SHUTTLE app.
  2. Enter your current / desired start address as the start and the bus stop / train station where you want to go as the destination.
  3. Book your NAH.SHUTTLE with a specified arrival time that will get you to the bus stop/station in time for your onward journey.
    Info: The part of the route you want to travel by bus/train should be visible in the NAH.SH app and bookable if required. If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
  4. If you do not yet have a valid ticket for the bus/train, you can purchase one through the usual channels.
  5. Enjoy your journey!

 

Scenario B

 

You want to start by bus / train and then be picked up by NAH.SHUTTLE at a bus stop / train station to get to your destination? The following steps are necessary:

  1. Go back to the NAH.SH app and search for your desired bus / train connection.
    Info: If you are not sure where you can travel to by bus/train and you find the search too time-consuming, go to Scenario C.
  2. If you do not yet have a valid ticket for the bus/train, you can purchase one through the usual channels.
    Info: You can also buy a ticket for the entire route (including the NAH.SHUTTLE route) directly on the bus or at the station.
  3. Go to the NAH.SHUTTLE app.
  4. Enter the arrival time of the bus/train at the (researched) stop as the start time (with a little buffer).
  5. Enter the bus stop/train station where you are getting off as the start and your destination address as the destination.
  6. Book your NAH.SHUTTLE.
    Info: If you have already purchased a ticket for the entire route (see step 2), click on “Edit” under Passenger and select the public transport ticket (see instruction video above). If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
  7. Enjoy your journey!

 

Scenario C

 

You know your starting point and destination, but don’t know whether you have to travel the whole route with NAH.SHUTTLE – or whether part of the route can be traveled by bus/train? The following steps are necessary:

  1. Go to the NAH.SHUTTLE app.
  2. Select the desired time.
  3. Enter your current / desired start address as the start and the destination address as the destination.
  4. Book your NAH.SHUTTLE.
    Info: If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
  5. Enjoy your trip with NAH.SHUTTLE!

 

Background information: NAH.SHUTTLE is a supplementary service to trains and buses and primarily serves as a shuttle to and from scheduled services. It travels on routes where there is no bus service or at night, after the end of bus operating hours, directly from your starting point to your destination. Unfortunately, this is not yet shown in the NAH.SHUTTLE app. This means that in the first few weeks, you can also book journeys where part of the journey should actually be made by bus. This technically innovative bus/train + on-demand linking function will be implemented as soon as possible! Until then, we ask that you only book the entire journey with NAH.SHUTTLE if you do not know whether part of the route could be covered by bus/train at the same time and a corresponding search would be too inconvenient for you. Otherwise, the NAH.SHUTTLEs will be tied up for a very long time until this technical bus/train + on-demand integration is implemented, meaning that some of them will be running parallel to the bus service. This is not our goal – and in terms of capacity, it also hinders other passengers who absolutely need NAH.SHUTTLE for their journey. If you know (e.g., at night) that no bus or train will be running, we would of course like to invite you to travel the entire route with NAH.SHUTTLE – after all, that’s what it’s there for! We ask for your understanding, we’re continuously working on optimizations in the background – and we look forward to making you mobile step by step and in the best possible way!

How can I pay? arrow

Credit card | PayPal | SEPA direct debit | Cash 

In the NAH.SHUTTLE app, you can conveniently pay directly by credit card, PayPal and SEPA direct debit. Users simply click on “Payment” in the menu in the app and select the desired option. 

If you don’t have a smartphone or don’t want to download the app, you can also pay your driver in cash directly at the pick-up after booking by phone (only possible with remo and Lüttbus).

Important notice: As of January 1st, 2024, das smarte DorfSHUTTLE will only accept payments via app or by card in the vehicle. Card payments accepted include EC (electronic cash), debit card or credit card.

Can I book NAH.SHUTTLE without downloading the app? arrow

Yes, during operating hours we will take your booking requests by phone at 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus) and tell our representative all the details required for your booking. There are no additional costs for you. 

Can I pre-book NAH.SHUTTLE? arrow

Yes, you can pre-book NAH.SHUTTLE up to seven days in advance in all three service areas (Rendsburg region, Amt Süderbrarup and Amt Mittleres Nordfriesland). To do this, please select the “Later” button when choosing the time of travel and enter the desired time of departure from the respective point of departure or time of arrival at the desired destination. 

Do I have to pay for my trip if I am severely disabled? arrow

Severely disabled travelers with valid authorization (certificate with stamp) to travel can travel free of charge gratuitously within the Schleswig-Holstein public transportation system (Schleswig-Holstein-Tarif). If a companion is registered (sign B), he or she also travels free of charge. 

In which languages can I book? arrow

NAH.SHUTTLE is currently available in German, English, French, Spanish, Italian and Arabic.

 

 

Contact

Address: 

NAH.SH GmbH 

Raiffeisenstraße 1 

20148 Kiel