Demand-Responsive Transit for Schleswig-Holstein

Demand-responsive transit, also known as on-demand mobility or ridepooling, is the new and innovative way to travel on demand, using virtual stops and an intelligent routing algorithm to get you where you need to go while matching you up with people looking for a trip in a similar direction. All via a simple app. 

You’re flexible. Book NAH.SHUTTLE when and where you need it. It saves you time. NAH.SHUTTLE adapts to your schedule. One click on your smartphone is all it takes to book: NAH.SHUTTLE picks you up and takes you directly to your desired destination. By travelling together with other people and leaving your car at home, you reduce exhaust emissions and contribute to a cleaner and greener environment. Some of the vehicles that use NAH.SHUTTLE are also hybrids or fully electric. 

The NAH.SHUTTLE’s points of departure and destinations are either virtual stops or existing bus stops. Virtual stops mark specific addresses that are stored in the system but are not directly physically visible or publicly marked. Before booking the journey, the starting point, i.e. the virtual stop, will be displayed. This is where you will be picked up. The end of your trip is then at a virtual stop near your actual destination. Over 500 virtual stops have been set up in Amt Süderbrarup, approx. 1,300 have been set up in the Rendsburg region and approx. 250 have been set up in Amt Mittleres Nordfriesland. The virtual stops are located at approx. 250m from each other. They are displayed in the NAH.SHUTTLE app after you confirm your booking. 

The demand-responsive transit service of NAH.SHUTTLE started in August 2021 as “remo” in the Rendsburg region, which includes the towns of Rendsburg and Büdelsdorf, as well as the municipalities of Borgstedt, Fockbek, Nübbel, Schülp, Westerrönfeld, Osterrönfeld, Schülldorf, Schacht-Audorf, Rickert, Jevenstedt, Hohn and Alt Duvenstedt.

NAH.SHUTTLE also operates as “Smartes DorfSHUTTLE” (Smart Village Shuttle) in Amt Süderbrarup in the County of Schleswig-Flensburg. From March 29, 2024 onwards, this service will be called “NAH.SHUTTLE” and extend throughout the entire Schlei region.

“Lüttbus” is also part of the NAH.SHUTTLE family and operates in Amt Mittleres Nordfriesland in the County of Nordfriesland. 

It depends on which service area you are in. 

• You can travel with “remo” in the Rendsburg region at the following times: 

Fri: 9:00 p.m. – 3:00 a.m. the following day 

Sat: 9:00 p.m. – 3:00 a.m. the following day 

Sun: 9:00 pm – 12:00 am  

• Until March 28, 2024, you can travel with “Smartes DorfSHUTTLE” in Amt Süderbrarup during the following times (thereafter, NAH.SHUTTLE will be operating 24/7 throughout the entire Schlei region): 

Mon – Fri: 6:00 a.m. – 7:00 p.m. 

Sat: 9:00 a.m. – 7:00 p.m. 

Sun: 10:00 a.m. – 3:00 p.m. 

• You can travel with “Lüttbus” in Amt Mittleres Nordfriesland at the following times: 

Mon – Fri: 5:00 a.m. – 9:00 p.m. 

Sat: 7:00 a.m. – 9:00 p.m. 

Sun: 8:00 a.m. – 9:00 p.m. 

• remo: SH tariff
• Das smarte DorfSHUTTLE: special price until March 28, 2024; thereafter SH tariff.
  • Adult ( aged 15 and over): 2€
  • Child (between six and 14 years old): 1,20 €
• Lüttbus: SH tariff

*Children under the age of six travel free of charge in all NAH.SHUTTLE service areas.

**Public transportation tickets are valid in all NAH.SHUTTLE service areas.

***For trips between SH tariff zones, the fare is automatically adjusted upwards accordingly.

Yes, NAH.SHUTTLE is integrated into the SH-Tarif system. This means that daily, weekly, monthly tickets and other valid tickets of the corresponding fare system are recognized upon presenting them to the driver. If you do not have a valid ticket, you can buy one before starting your trip, for example at www.nah.sh. 

If you have a Deutschland-Ticket or a valid public transport ticket, simply select “Public Transport Ticket” when booking in the app and then you can ride along. You don’t need to upload your Deutschland-Ticket – simply show it to the driver when boarding and off you go.

This is how it works: Before you can change your passenger settings, you must first enter a start location and a destination. Here you can click on “Edit” next to the “1 passenger” option.

You will then be taken to the next screen where you can click on “Adult”.

You will then see the screen where you can adjust your passenger settings accordingly. For “Public Transport Ticket”, simply click on the button if you have a public transport or Deutschland-Ticket. Then simply click on “Confirm” and book your journey accordingly.

Yes, the Deutschlandticket is indeed valid with NAH.SHUTTLE!

If you have a Deutschland-Ticket or a valid public transport ticket, simply select “Public Transport Ticket” when booking in the app and then you can ride along. You don’t need to upload your Deutschland-Ticket – simply show it to the driver when boarding and off you go.

This is how it works: Before you can change your passenger settings, you must first enter a start location and a destination. Here you can click on “Edit” next to the “1 passenger” option.

You will then be taken to the next screen where you can click on “Adult”.

You will then see the screen where you can adjust your passenger settings accordingly. For “Public Transport Ticket”, simply click on the button if you have a public transport or Deutschland-Ticket. Then simply click on “Confirm” and book your journey accordingly.

Yes, up to three children under the age of six may travel free of charge and must always be accompanied by an adult. Passengers in this age group must always book a separate seat in the vehicle. Babies can only be transported in their own baby seat. One child seat per vehicle is available for children. No one is entitled to use the child seat. 

As NAH.SHUTTLE is a supplement to public transport, the same rules apply, and this means that our four-pawed friends are also welcomed to travel with us. Please note, however, that dogs may only be transported under the supervision of a suitable person. Dogs that may endanger fellow passengers must wear a muzzle. A “single child ticket” must be purchased for dogs. Guide dogs accompanying a blind person are always permitted for transport. Other animals may only be carried in suitable containers. Animals are not allowed on seats. 

Yes. Our demand-responsive transit partners in Schleswig-Holstein offer you the option of being transported with your wheelchair.  

With ” remo” in the Rendsburg region, all vehicles are even wheelchair-accessible and one of the vehicles offers electric wheelchair access.  When booking a ride, simply indicate which wheelchair you have, and a suitable vehicle will come and pick you up. 

Tess is a telephone interpreting service for people who are hearing impaired or deaf and use sign language. With this tool for the deaf in everyday life, you can easily make phone calls or book rides with our telephone booking service.

Just provide your Tess interpreter with the corresponding phone number:

0431-66019-93* (remo and smartes DorfSHUTTLE)

04841-675-55* (Lüttbus)

*Tess charges for the use of their service. You can find their pricing here: www.tess-relay-dienste.de/kosten.

How Tess Relay services work:

1. Login and register (in German)

To use the interpreting service, please register online via the Tess website. Here you can create a new account or log in to your existing Tess account.

2. Install the software

You can use Tess on a smartphone, a tablet or on a Windows PC with webcam. Simply install the free app for Android or iOS. For PC use, you need the free MMX software. You can find the download for the apps and MMX software at www.tess-kom.de/client-download.

3. Technical requirements

In order to communicate optimally with the interpreter, a good and stable internet connection is important. Please make sure that your internet connection is strong enough. Tess offers you its own speed test for this purpose.

If you would like to contact Tess on the PC via video, please install a suitable webcam. A webcam with a wide angle is ideal.

4. Now you can book your NAH.SHUTTLE

Now start the app on your mobile device or the software on your PC. As soon as you are in contact with an interpreter, please send him/her your booking request and the corresponding phone number 0431-66019-93* (remo and smart DorfSHUTTLE) 04841-675-55* (Lüttbus) to contact.

The interpreter will call NAH.SHUTTLE for you and simultaneously translate the conversation between you and the customer service representative. This is how you can book your ride with NAH.SHUTTLE.

*Rates as per the Tess price list.

NAH.SHUTTLE currently operates in three regions in Schleswig-Holstein: the Rendsburg region, Amt Süderbrarup (to be extended throughout the entire Schlei region as of March 29, 2024) and Amt Mittleres Nordfriesland. The boundaries for the service areas are clearly defined and the vehicles therefore only transport passengers within these areas. In the coming years, we plan to enter further partnerships and integrate more service areas in Schleswig-Holstein into our app. Keep an eye out for your region to become the next NAH.SHUTTLE partner region. 

It depends on how many other passengers book a similar route as you at the same time. You can find more information about how many seats the vehicles in our partner regions have on their respective websites: 

For “remo” in the Rendsburg region: www.rendsbus-eckernfoerde.de (only in German)

For “Smartes DorfSHUTTLE” in Amt Süderbrarup: www.smartes-dorfshuttle.de (only in German; smartes DorfSHUTTLE will become NAH.SHUTTLE as of March 29, 2024 and will be extended throughout the entire Schlei region as a part of the federal grant project “SMILE24”. For more info, visit www.smile24.nah.sh)

For “Lüttbus” in Amt Mittleres Nordfriesland: www.rufbus.nordfriesland.de (only in German)

NAH.SHUTTLE is not a taxi service. Even though we intend to include local taxi companies into our system, we transport people according to the laws of public transportation, which means that pick-ups and drop-offs take place at predefined stops, which also include virtual stops. All stops can be reached by foot within minutes. The use of virtual stops also contributes to the efficiency of the demand-responsive transit service. 

That depends on the service area you are travelling in. In the Rendsburg region, for example, two of the five vehicles have bike racks. Unfortunately, the app is not yet able to assign people with bicycles to specific vehicles. Therefore, if you have a bike and want to take it with you, simply call 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus) instead of booking via the app, let us know and we’ll take care of the rest. 

Call us at 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus), or email us at nahshuttle@nah.sh and we’ll help you find what you’re looking for. Please note that we can process and reply to e-mails regarding lost property requests that reach us after 6 p.m. on Mondays to Fridays and on Saturdays, Sundays and public holidays on the following working day at the earliest. 

After downloading the app, the user enters the requested user data as part of the registration process. This involves data such as name, e-mail, cell phone number, payment data and, if applicable, special requirements (e.g., wheelchair user). All personal data processing complies with the legal requirements for data protection. 

Data can be analyzed anonymously to improve the service, traffic planning or marketing activities. Further information can be found in the Privacy Policy. 

Initially, SMILE24 will require travelers to use several apps if a route includes different modes of transport (a so-called “intermodal” route): From the summer of 2024, the NAH.SHUTTLE on-demand service will also be available directly in the NAH.SH app.

If the NAH.SH app does not currently show you a connection from your starting point to your destination, you have been redirected here. Don’t worry – we’ll get you to your destination!

Please refer to one of the 3 scenarios A, B or C below and follow the corresponding steps.

Scenario A

You want NAH.SHUTTLE to take you to a bus line or to the train and from there continue by bus / train? The following steps are necessary:

1. Go to the NAH.SHUTTLE app.
2. Enter your current / desired start address as the start and the bus stop / train station where you want to go as the destination.
3. Book your NAH.SHUTTLE with a specified arrival time that will get you to the bus stop/station in time for your onward journey.
   Info: The part of the route you want to travel by bus/train should be visible in the NAH.SH app and bookable if required. If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
   
4. If you do not yet have a valid ticket for the bus/train, you can purchase one through the usual channels.
5. Enjoy your journey!

Scenario B

You want to start by bus / train and then be picked up by NAH.SHUTTLE at a bus stop / train station to get to your destination? The following steps are necessary:

1. Go back to the NAH.SH app and search for your desired bus / train connection.
   Info: If you are not sure where you can travel to by bus/train and you find the search too time-consuming, go to Scenario C.
2. If you do not yet have a valid ticket for the bus/train, you can purchase one through the usual channels.
   Info: You can also buy a ticket for the entire route (including the NAH.SHUTTLE route) directly on the bus or at the station.
3. Go to the NAH.SHUTTLE app.
4. Enter the arrival time of the bus/train at the (researched) stop as the start time (with a little buffer).
5. Enter the bus stop/train station where you are getting off as the start and your destination address as the destination.
6. Book your NAH.SHUTTLE.
   Info: If you have already purchased a ticket for the entire route (see step 2), click on “Edit” under Passenger and select the public transport ticket (see instruction video above). If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
   
7. Enjoy your journey!

Scenario C

You know your starting point and destination, but don’t know whether you have to travel the whole route with NAH.SHUTTLE – or whether part of the route can be traveled by bus/train? The following steps are necessary:

1. Go to the NAH.SHUTTLE app.
2. Select the desired time.
3. Enter your current / desired start address as the start and the destination address as the destination.
4. Book your NAH.SHUTTLE.
   Info: If you have a valid public transport ticket, e.g., the Deutschland-Ticket, please follow the detailed instructions in the FAQ regarding SH-tariff and the Deutschland-Ticket above.
5. Enjoy your trip with NAH.SHUTTLE!

Background information: NAH.SHUTTLE is a supplementary service to trains and buses and primarily serves as a shuttle to and from scheduled services. It travels on routes where there is no bus service or at night, after the end of bus operating hours, directly from your starting point to your destination. Unfortunately, this is not yet shown in the NAH.SHUTTLE app. This means that in the first few weeks, you can also book journeys where part of the journey should actually be made by bus. This technically innovative bus/train + on-demand linking function will be implemented as soon as possible! Until then, we ask that you only book the entire journey with NAH.SHUTTLE if you do not know whether part of the route could be covered by bus/train at the same time and a corresponding search would be too inconvenient for you. Otherwise, the NAH.SHUTTLEs will be tied up for a very long time until this technical bus/train + on-demand integration is implemented, meaning that some of them will be running parallel to the bus service. This is not our goal – and in terms of capacity, it also hinders other passengers who absolutely need NAH.SHUTTLE for their journey. If you know (e.g., at night) that no bus or train will be running, we would of course like to invite you to travel the entire route with NAH.SHUTTLE – after all, that’s what it’s there for! We ask for your understanding, we’re continuously working on optimizations in the background – and we look forward to making you mobile step by step and in the best possible way!

Credit card | PayPal | SEPA direct debit | Cash 

In the NAH.SHUTTLE app, you can conveniently pay directly by credit card, PayPal and SEPA direct debit. Users simply click on “Payment” in the menu in the app and select the desired option. 

If you don’t have a smartphone or don’t want to download the app, you can also pay your driver in cash directly at the pick-up after booking by phone (only possible with remo and Lüttbus).

Important notice: As of January 1st, 2024, das smarte DorfSHUTTLE will only accept payments via app or by card in the vehicle. Card payments accepted include EC (electronic cash), debit card or credit card.

Yes, during operating hours we will take your booking requests by phone at 0431-66019-93 (remo & smartes DorfSHUTTLE) or 04841-675-55 (Lüttbus) and tell our representative all the details required for your booking. There are no additional costs for you. 

Yes, you can pre-book NAH.SHUTTLE up to seven days in advance in all three service areas (Rendsburg region, Amt Süderbrarup and Amt Mittleres Nordfriesland). To do this, please select the “Later” button when choosing the time of travel and enter the desired time of departure from the respective point of departure or time of arrival at the desired destination. 

Severely disabled travelers with valid authorization (certificate with stamp) to travel can travel free of charge gratuitously within the Schleswig-Holstein public transportation system (Schleswig-Holstein-Tarif). If a companion is registered (sign B), he or she also travels free of charge. 

NAH.SHUTTLE is currently available in German, English, French, Spanish, Italian and Arabic.